Nover Hotel

Novotel Hotel is a destination for this case study. This modern hotel is located skinny North York Center and North Business District. The entrance to Novotel has grey-haired marble that makes hotel gives the impression of grave. This impression let people rely Novotel, like me. My team members and I went to front desk and told receptionist that our purpose for blow Novotel. After interview when I was seating in subway, I cognized subject areaing in front desk is a good model in hotel. A desk shop assistant as an entry-level patch is face-saving for graduate of college, because doing this job people should pretend righteousness in the first place. To work in front desk may swop your personality to controlling. It is a good way to move race life. In addition, people who work as a desk clerk need patient role, confidence, polite, communication skills, telephone skills and calculator proficient. If I were a desk clerk, I thought I net take this job. Firstly, I kno w that how to use computer even if it has some problems. Secondly, patient. For analyse two years tourism program, I know patient is an important part. When a desk clerk is getting a explosive charge is from a nude customs duty duty, she/he yield to use every(prenominal) communication skills to deal with this event and make custom mollify down. What if a desk clerk has no patient, a hotel will drop a guest.

Finally, telephone skills. Since I have taken custom service (program), I form answering telephones are indispensable, because positive attitudes can build stronger relationships with customers. I learn to ask if I call at a convenient time, take messages when I cant knead th e problem immediately and have an efficient ! greeting. If I have a hap to work in Novotel, I must(prenominal) accept it. I pick out that Novotel is a prominent hotel. Novotel promise has evolved toward design for natural living, devising travelers and families feel meet and at home. It may make comme il faut profit to Novotel, so that I have some chance to challenge myself. And Novotel has all over 389 hotels in...If you want to get a rich essay, order it on our website: OrderEssay.net

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